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A chatbot is a conversational application used by companies to deliver information to a wide public. Chatbot conversations are human-like, and depending on the use, there are simple chatbot providing information and other chatbot using AI which are much more sophisticated.
Chatbot have plenty of usage, and in hospitality it can be used to provide hotel info, but also to assist the Customer in the hotel booking.
"A chatbot is a
software robot that can interact with an individual or a consumer through an
automated conversation service that can be performed through choice trees or
through an ability to process natural language.
The chatbot
originally used question and answer libraries, but advances in artificial
intelligence allow it more and more to "analyze" and
"understand" messages through natural language processing
technologies (PNL) and to be equipped with learning capacities linked to
machine learning."
Source:https://www.definitions-marketing.com/definition/chatbot/
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