The engagement of hotels through AI Tools in their business is continuously increasing. It aim is to create relational environment with the guest, not only in the whole process of his experience, but beyond.
AI goal is to personalize the Customer experience with the hotel operator imitating human communication, using the data of the Customer that will identify his needs, habits, and behaviours. The common Tools for hotels is the use of chatbots that will start a communication with the visitor of the website, asking questions and using key words for the better knowledge of the guest.
The objective is to propose the most adapted service to the Customer, from his first visit on website, his booking process, travel information, conciergerie service…
Marriott International chatbot
Edwardian hotels chatbot
AI goal is to personalize the Customer experience with the hotel operator imitating human communication, using the data of the Customer that will identify his needs, habits, and behaviours. The common Tools for hotels is the use of chatbots that will start a communication with the visitor of the website, asking questions and using key words for the better knowledge of the guest.
The objective is to propose the most adapted service to the Customer, from his first visit on website, his booking process, travel information, conciergerie service…
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